2. Our role under the Regulation Under the Regulation
OPIUM WORKS may be operating as the Data Controller or Data Processor for all the personal data it maintains and processes. As a Data Controller, OPIUM WORKS in certain cases is allowed to collect, maintain and process the personal data of all customers and collaborators. As a Data Processor, OPIUM WORKS will process personal data as per the means and purposes defined by the Data Controller. We collect information under the direction of the Data Controller and have no direct relationship with the individuals whose personal data we process in connection with the use of our Services. If you are an individual who interacts with a customer using our Services, that customer is the Data Controller of your personal data and you should contact them directly for assistance with any requests or inquiries to your personal data.
- directly from you when we collaborate, or you use our Services
- through third parties in the standard course of the business we do in order to provide you with the service you requested
- through our website(s), such as through cookies or by using the Contact us or Career form to communicate with us
- through our Social Media accounts
4. Types of Personal Data Collected
We collect and use several types of data, including Data by which subjects may be identified ("Personal Data" means any Data relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person). Such data might include your first and last name, identity number, e-mail address, address and post code, contact number, education details and training records, employment data, financial and/or banking data, photographs and videos, as well as other Data related to cookies, online identifiers, demographics and other (online) contact Data, always in regards to the relationship we have with you. Further to other media of collection, we collect and use Data, on or through our Website(s) or Social Media Accounts, including:
- Data that you provide by filling in forms, in particular at the time of first contact with us.
- Data when you enter a contest or promotion sponsored by us, and when you report a problem with our Website(s).
- Employment data when you fill out our Careers forms on our Website(s) or contact us through email for an employment opportunity
- Records and copies of your correspondence (including email addresses)
5. Purposes for Which We Use Your Personal Data
In general, we might process your personal data for the following purposes:
- Provision of Services: to provide you with data, products or services that you request from us;
- Customer management: to manage your account, to provide you with customer support, notices about your account and information about changes and/or updates to any products or services we offer to you;
- Advertising: following explicit consent to communicate with you about products or services that may be of interest to you;
- Functionality and security: to detect, prevent, and respond to actual or potential fraud, illegal activities, or intellectual property infringement;
- Compliance: to enforce our terms and conditions and to comply with our legal obligations as these derive from the applicable laws or our regulators;
- for any other purpose with your consent.
- Communication in response to your application or inquiry for an employment opportunity
6. Disclosure of Your Personal Data
We do not share your Personal Data with third parties except as indicated below:
- Affiliates. We share Personal Data with our subsidiaries and affiliates to the extent this is necessary for the purposes of provision of services, customer management, customization of content, advertising (if you have consented), security and compliance, or to the extent you have provided your consent.
- Service providers. To our authorized service providers that perform certain services on our behalf, including for purposes of provision of the services you requested from us, customer management and security. These service providers may have access to Personal Data needed to perform their functions but are not permitted to share or use such data for any other purposes. We have taken all reasonable steps to ensure that they comply with the current data protection regulations.
- In response to a subpoena or similar investigative demand, a court order or other judicial or administrative order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; to comply with applicable law or cooperate with law enforcement, government or regulatory agencies; or to enforce our Website terms and conditions or other agreements or policies; or as otherwise required by law (including responding to any government or regulatory request). In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion.
- To the extent a disclosure is necessary in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our Company, our users, our employees, or others; to maintain and protect the security and integrity of our Website or infrastructure. We may disclose aggregated Data about subjects, and Data that does not identify any individual, without restriction. In particular, We may transfer non-Personal Data and process it outside your country of residence. We may combine non-Personal Data we collect with additional non-Personal Data collected from other sources. We also may share aggregated Data with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis.
7. How We Store Your Personal Data
The Data that we collect about you, including Personal Data, is safely stored and processed in Cyprus and/or in remote cases in Countries within the European Union.
8. Retention of Personal Data
The period for which we keep your Personal Data that is necessary for compliance and legal enforcement purposes varies and depends on the nature of our legal obligations and claims in the individual case.
To the extent we have collected your Personal Data for the purposes mentioned in Section 5, we keep your Personal Data for as long as you have an active relationship with us, as needed to provide you with our respective services and in compliance with relevant laws of Cyprus. For further Data regarding specific retention period please contact us at [email protected].
9. Legal Basis for Collection, Use and Disclosure of Your Personal Data
There are different legal bases that we rely on to collect, use and disclose your Personal Data, namely:
- Consent: We will rely on your consent to use (i) your Personal Data for marketing and advertising purposes; (ii) your Personal Data for other purposes when we ask for your consent and for which the purpose of the process does not relate to the services, we offer to you.
- Performance of contract: The use of your Personal Data for purposes of providing the services, customer management and functionality and security as described above is necessary to perform the services provided to you under our term and conditions and any other contract that you have with us.
- Compliance with legal obligation: We are permitted to use your Personal Data to the extent this is required to comply with a legal obligation to which we are subject.
- Protection of your vital interests: The processing of your Personal Data is necessary to protect your vital interests, if you are physically or legally incapable of giving consent. Protection of our legitimate interests: The processing of your Personal Data is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data, in particular where the data subject is a child.
10. How We Protect the Security of Your Personal Data
We take appropriate security technical and organisational measures (including physical, electronic and procedural measures) to safeguard your Personal Data from unauthorized access, unlawful use, intervention, modification or disclosure under the requirements of the Regulation. For example, only authorized employees are permitted to access Personal Data, and they may do so only for permitted business functions. In addition, we have trained our employees on how to handle, manage and process personal data, applied upgraded technical measures and transformed our policies and procedures in a way that will comply with the General Data Protection Regulation.
11. Automated Decision-Making, Including Profiling
We reserve the right to use automated decision-making in the following cases: When deemed necessary to provide services to you, with your written, express consent, and if the appropriate measures have been taken to safeguard your rights.
12. Choices About How We Collect, Use and Disclose Your Personal Data
We strive to provide you with choices regarding the Personal Data you provide to us. You can choose not to provide us with certain Personal Data, but that may result in you being unable to use certain services. When you collaborate with us, you may be given a choice as to whether you want to receive email messages, newsletters or advertising material about our services, improvements, performance, special offers, or containing special distributions of content by us. If consented yet later on you decide you no longer want to receive commercial or promotional emails or newsletters from us, you will need to avail yourself of the unsubscribe mechanism set out in the applicable communication or submit to us your request through email. It may take up to thirty days for us to process an opt-out request. If you provided Personal Data, you may terminate your relationship with us at any time as per the provision of the between us agreement or engagement. If you choose to do so, your Personal Data will be deleted in accordance with our retention policy. Subject to the provisions of the General Data Protection Regulation, you have the following rights in regard to your Personal Data: (Please note, these rights are not absolute and in some cases, they are subjected to conditions as defined by law)
12.1. Right of Access – You have the right to access your own Personal Data, as well as the right to request a copy of your personal data that is maintained and processed by our Company.
12.2. Right of Rectification - You have the right to request the correction of any incomplete and / or inaccurate Personal Data we hold for you.
12.3. Right to Erasure - You have the right to request the deletion of Personal Data only if one of the following reasons is true: (i) Personal Data are no longer necessary in relation to the purposes for which they were collected or processed. (ii) If the processing is based on your consent and you have withdrawn this consent (on which processing is based) in accordance with Articles 6.1.a and 9.2.a of the Regulation and if no other legal basis for processing, applies. (iii) If you object to processing in accordance with Article 21.1 of the Regulation, there are no compelling and legitimate reasons for processing. (iv) If Personal Data has been processed illegally. (v) If Personal Data should be deleted in compliance with a legal obligation under Union law to which our Company is subject to. (vi) If the personal data have been collected in relation to the provision referred to in Article 8.1 of the Regulation.
12.4. Right to Object - You have the right to oppose the processing of your Personal Data at any time and for reasons related to a specific situation, unless there are compelling legitimate reasons for processing that override your interests, rights and freedoms.
12.5. Right to Restriction of Processing - You reserve the right to request the restriction of processing on your Personal Data so that we may no longer process the specific Data until the restriction is lifted (for example, the data have been corrected).
12.6. Right to Data Portability - You have the right to request the transfer of your personal data that you have provided to our Company. These data will be given to you in a format that is structured, widely used and machine readable and, in certain cases you may also have the right to request for us to send the Data to another organization, provided that such a transfer is technically feasible.
14. No Rights of Third Parties
15. No Error Free Performance
16. Contact Data
Last Modified date: 10.6.2021